Return Policy

30-Night Risk-Free Trial

Every Dreamie device purchased directly from helloambient.com includes a 30-night risk-free trial, starting from the date your order ships.

If for any reason you are not completely satisfied, you may return your Dreamie device within this 30-night period for a full refund.


How to Start a Return

To initiate a return, please contact our customer support team (support@helloambient.com) and include:

  • Your order number
  • The email address used to place the order
  • A note letting us know you’d like to return your device

Once your return is approved, we will provide a prepaid return shipping label, making returns easy and free.


Return Requirements

To be eligible for a refund:

  • The product must be returned within the 30-night trial window
  • The device must be in its original condition
  • All original packaging, accessories, manuals, and components must be included

Dreamie reserves the right to refuse returns that show signs of excessive wear, misuse, damage, or missing parts.


Refunds

Once your return is received and inspected, your refund will be issued to your original payment method.

Refunds are typically processed within 5-7 business days, depending on your financial institution.


Important Notes

  • The 30-night risk-free trial applies only to Dreamie devices purchased directly from helloambient.com.
  • Free return shipping is included for eligible returns within the trial period.